As an Technical Support Agent with HCL Technologies, you will perform a support role for the German-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing.
Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps. […]
Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users […]
Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge […]
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