● Provide first-, second-, and third-line support for applications, including troubleshooting incidents, problems, and change requests. […]
● Implement and manage user remote access for internal and external vendors. […]
● Handle IT service requests via ServiceNow (ticket creation, forwarding, tracking) or iCare tickets.
● Coordinate IT infrastructure requirements such as server replacements. […]
● Administer security measures, including Single Sign-On (SSO) configurations. […]
● Proficiency in Google tools (Gmail, Google Calendar, Google Chat/Meet). […]
● Ability to quickly learn and adapt to...