Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements […]
Consistently demonstrates clear and concise written and verbal communication skills […]
Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval […]
Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes […]
Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior...