Documentation management - creating and updating technical, functional and operational documentation related to projects and services, support subject matter experts in documents preparation, keep project / service documentation well organized and updated
Aid implementation of ITSM processes - e.g. help service team in smooth resolution of tickets (service requests, incidents, change requests) at all stages and when dealing with all functions involved […]
Support the transition processes when taking-over or setting up the services for new clients by maintaining the transition schedule, organizing...