You will work closely with Cisco customers and strive to provide consistent, high-quality support to ensure the best customer experience.
Your responsibilities will include diagnosing and providing solutions to technical problems around Cisco VPN solutions on all supported products. For situations that require developer engagement, you will escalate those requests to Cisco developers for investigation and submit defects if identified.
A usual day will involve working with customers to provide technical updates, performing log analysis using tools built by Cisco, reproducing customer problems in...